J.D. Power finds EV and BEV owners less content with energy prices and charging speeds.
When J.D. Power quantified EV owner satisfaction with the public charging experience at Level 2 and DC fast chargers, it found owners unhappy about “finding the charging infrastructure inadequate and plagued with non-functioning stations.” So while there are more stations than ever, charging hurdles have made EV buyers less happy. It’s a similar story with the latest study, the 2023 U.S. Electric Vehicle Experience (EVX) Home Charging Study. More homes have been fitted with Level 2 permanently mounted charging stations and more BEV and PHEV buyers own Level 2 portable stations. Despite the increased convenience, the study found owners less satisfied overall with the charging experience, the overall happiness with permanent home stations dropping from a score of 752 to 740 out of 1,000.